Testimonials
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17.
new yorker: (26/08/2010 - 03:56 pm)
I have several dogs now and have had dogs all of my life. I brought two of my dogs to PuppyLoft for daycare and for overnight boarding. One of my dogs is quite tiny (she was only five pounds when she started daycare at Puppyloft) and she was initially a little shy about being in a group. She was supervised and placed with a group of very well-adjusted dogs and she actually became more confident after her daycare experiences here. Frankly, I had been using another place and I felt that they were crowding too many dogs into a small room. Even with supervision, that is not good. This is NOT the case at Puppy Loft. The staff is attentive, kind, and nurturing and the owners seem very invested in making sure the dogs are safe, happy, and well tended. They even give you these cute little report cards with photos and updates on your dog's activities. Plus, my vet is right across the street! Very pleased, so far, with my experiences.
16.
Jo Ann: (17/08/2010 - 04:50 pm)
Jules,Chris and Laurie - you were lifesavers! My brother suddenly went into the hospital & I live in Chicago and needed to find a place to board his two dogs. Sean knew of PL because he had taken Mrs. Kelly there for a day of beauty. I took Gatsby for a summer cut & Laurie told me about boarding. They took Mrs. Kelly later that afternoon and Gatsby arrived 1 week later. Chris was wonderful, keeping me informed via phone & emails. They were happy and loved everday. I have only positive praise for Jules and his staff. It is so comforting to know that PL is around the corner and so attentive and caring. After 1 month, Sean picked Mrs. Kelly & Gatsby up today, and Mrs.Kelly is giving him the cold shoulder. Prices were reasonable and they were extremely fair with us since I wasn't sure how long the dogs would be there. I was so glad to know that my brother's dogs would be cared for by such wonderful people. Again, thank you all.
15.
kevin s.: (08/07/2010 - 02:22 pm)
Love this place. Just moved to Chelsea a few months ago and my dog Maggie loves it here. I've yet to try the boarding but the day care is great. She is always happy when she arrives and pooped (in a good way) when she leaves. The staff is very attentive, and the owner is nice and welcoming. I highly recommend.
14.
Amy: (29/06/2010 - 04:44 pm)
After researching a dozen places to board my dog, I found this place by accident and they were sooo great. Puppy loft is so much better than all of the places I visited Their store/boarding area is so clean, open and welcoming. I felt so good about leaving my dog here while I left the country for vacation. I really felt that they took special care of my dog and were so incredibly helpful. The staff and owners are so wonderful, sweet and reassuring. I would definitely recommend this place!!!!
13.
B. and Darcy: (29/06/2010 - 02:30 pm)
I am writing this review in gratitude to let all other dog owners know about my WONDERFUL experience with Puppy Loft (“PL”). I don't know what I would have done without PL to provide care to my Maltese during long work days. I spent months searching for a daycare service that would offer my pup a safe and pleasant home away from home, visiting and interviewing several other daycare centers in downtown New York City. I tested another daycare nearby that--though clean and well-staffed--ultimately drove me away with its popularity, constant overcrowding and higher prices. Puppy Loft was an absolute treasure to discover in the Chelsea neighborhood for the following reasons: (1) The daycare is owned by Jules and is run like a family business; as a result you see the same people every day interacting with your dogs and getting to know their habits and play styles. This continuity in care provides a crucial way for dogs to feel safe and familiar in their daycare surroundings, and PL avoids the corporate ambience and the lack of personalized service that characterize bigger daycare franchises. My dog attended everyday & wagged his tail every time we turned the corner nearby. He especially liked Isabella, one of the attendants who looked after smaller breeds, because she always greeted him by name and took special care of him. An example: when my dog was dropped off at home in the evenings, I noticed his feet were washed and clean despite rain or mud from his morning walk to daycare. Whenever I boarded him for a weekend, he was always returned to me with a (free) bath. (2) The prices are fair. Doggie daycare is at times prohibitively expensive, and some businesses charge you exorbitant prices for your peace of mind. Puppy Loft's prices, especially the package rates, are much more competitive than comparable NYC daycare facilities, and PL provides daily transportation to and from your home if you work late hours. (3) The dogs at Puppy Loft are never overcrowded, which is the #1 problem with popular daycares that prioritize profit over the dogs' comfort and fail to place a cap on how many dogs are admitted. Puppy Loft's facilities are big: they feature an enormous playroom in the back for larger breeds and a medium size playroom in the front for toy/small breeds. I have never seen the animals at Puppy Loft running around in frantic circles due to overcrowding as I have observed in numerous other facilities. The mood improvement of my dog since switching to PL was immediately obvious; he appeared happier with drop-off in the mornings and when I checked on him via the Webcam he was usually napping on a cot or playing with other dogs calmly. (4) Puppy Loft's space is new, recently built, well-ventilated and impeccably cleaned, with remodeled floors, filtered drinking water (Drinkwell fountains) for the dogs to sip from, 24-hour supervision for daycare and boarders, and playground sets in the small breed room for the dogs to lounge on. There is also a downstairs space for grooming/mealtime. (5) Unlike other daycares, Puppy Loft offers the dogs toys, ropes and balls to amuse them during the long day, the use of which is always supervised by the daycare attendants. Providing toys makes a huge difference in the dogs’ mental stimulation. So long as there is proper supervision, the dogs benefit materially from having interesting throw toys and playground sets to interact with. (6) Most importantly, I truly feel that Puppy Loft provides meticulous, thoughtful personalized care--of a kind you will rarely find at other daycare businesses. One great example is their Daily Report Cards, featuring digital photographs of your dog taken that same day, that contain information about how many meals were given to your pup, how many bowel movements/relief walks occurred, who the other pups in attendance were, etc. The pictures and status reports were so entertaining that I saved all of mine. (7) Transparency, reliability, friendliness: There is a Webcam for you to log into, providing total transparency and reliability. Someone always answers the phone promptly and Puppy Loft has worked diligently to schedule my dog for last-minute boarding and/or drop-off. Last, Jules and his staff are friendly and reasonable people with whom it's a pleasure to do business. I am really delightful I found this incredible daycare solution for my dog, and I hope that other busy New Yorkers who want their pups to be happy and nurtured during the workday try Puppy Loft for themselves and see the difference it makes in their dogs' well-being.
12.
Meghan & Robert: (12/04/2010 - 11:22 am)
We just love Puppy Loft and so does our dog Charlie! He was practically raised by the staff while he was a little golden puppy. He went to daycare about 3 times a day and learned great socialization skills. He would come home exhausted from playing all day. The staff is very knowledgeable and honest. They truly care about you and your dog. He would get so excited when I would bring him there in the mornings. We just scheduled a stay for him while we are away for a wedding. Puppy Loft is the only place we feel comfortable boarding our dog. I know he is going to have a great time. Thanks Puppy Loft <3 Meg, Rob, and Charlie
11.
julian: (20/01/2010 - 04:06 am)
I'am very protective when it comes to my daughter's yorkie Jordan but when it comes to Puppyloft they are the greatest! It's a home away from home!!!
10.
Trish: (18/11/2009 - 11:34 am)
I didn't know what people meant when they said their dog was always so happy to go to daycare, so ready when you turn the corner, or jumping out of the bag ready to come out when they get there, until I started going to Puppy Loft. It's amazing and so comforting to see Sophia looooves this place. She definitely goes nuts when we get there. Everyone is so attentive and extremely friendly. When we were gone for a week, I was looking on Puppyloft’s website for info with Sophia on my lap, and I didn’t realize they had photos of the playroom so I browsed through, and when Sophia saw Barbara, she went nuts! Her tail went 100 mph, she was making a whiny sound while trying to get closer to the screen with her paws, I think she wanted Barbara to come out of the screen, lol. That is just confirmation for me on how much they care for their pups. Everyone is always so nice, so attentive and caring, it really does feel like extended family who cares for your kid. You guys are awesome! Thank you for really caring and doing such a wonderful job, you’re truly amazing!! And I never write reviews, but this one is more than well deserved! Thanks so much for giving Sophia lots of love!! :))
9.
Brian: (16/11/2009 - 08:42 pm)
Jules, Chris, Sam and Crew-
You all have created a clean and loving environment for our pups to play while we are busy in our daily lives. Thank you for taking such good care of our "kids" on a regular basis and for always truly caring about the dogs. After I speak with anyone that works at the Loft, I leave knowing that you all love our dogs as much as we do (even with their quirky habits) and more. Sometimes I leave wondering if Gabs loves you all (especially Barbara) more than us because she is always so excited when we turn the corner and she realizes where she is going for the day. Keep up the quality work with our pups!
8.
Annick: (13/11/2009 - 08:44 am)
No distractions, Leica is on a mission, he walks steadfast, he flies towards his favorite place; Puppy Loft. He adores being there among all other pups. And above all, it is great to know that our doggie is loved and taken care of by the best team! When we pick him up at night we have to lure him out of the loft with cookies....yep he wants to stay...And Play!!!Play!!!Play!!!
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