I am writing this review in gratitude to let all other dog owners know about my WONDERFUL experience with Puppy Loft (“PL”). I don't know what I would have done without PL to provide care to my Maltese during long work days. I spent months searching for a daycare service that would offer my pup a safe and pleasant home away from home, visiting and interviewing several other daycare centers in downtown New York City. I tested another daycare nearby that--though clean and well-staffed--ultimately drove me away with its popularity, constant overcrowding and higher prices. Puppy Loft was an absolute treasure to discover in the Chelsea neighborhood for the following reasons: (1) The daycare is owned by Jules and is run like a family business; as a result you see the same people every day interacting with your dogs and getting to know their habits and play styles. This continuity in care provides a crucial way for dogs to feel safe and familiar in their daycare surroundings, and PL avoids the corporate ambience and the lack of personalized service that characterize bigger daycare franchises. My dog attended everyday & wagged his tail every time we turned the corner nearby. He especially liked Isabella, one of the attendants who looked after smaller breeds, because she always greeted him by name and took special care of him. An example: when my dog was dropped off at home in the evenings, I noticed his feet were washed and clean despite rain or mud from his morning walk to daycare. Whenever I boarded him for a weekend, he was always returned to me with a (free) bath. (2) The prices are fair. Doggie daycare is at times prohibitively expensive, and some businesses charge you exorbitant prices for your peace of mind. Puppy Loft's prices, especially the package rates, are much more competitive than comparable NYC daycare facilities, and PL provides daily transportation to and from your home if you work late hours. (3) The dogs at Puppy Loft are never overcrowded, which is the #1 problem with popular daycares that prioritize profit over the dogs' comfort and fail to place a cap on how many dogs are admitted. Puppy Loft's facilities are big: they feature an enormous playroom in the back for larger breeds and a medium size playroom in the front for toy/small breeds. I have never seen the animals at Puppy Loft running around in frantic circles due to overcrowding as I have observed in numerous other facilities. The mood improvement of my dog since switching to PL was immediately obvious; he appeared happier with drop-off in the mornings and when I checked on him via the Webcam he was usually napping on a cot or playing with other dogs calmly. (4) Puppy Loft's space is new, recently built, well-ventilated and impeccably cleaned, with remodeled floors, filtered drinking water (Drinkwell fountains) for the dogs to sip from, 24-hour supervision for daycare and boarders, and playground sets in the small breed room for the dogs to lounge on. There is also a downstairs space for grooming/mealtime. (5) Unlike other daycares, Puppy Loft offers the dogs toys, ropes and balls to amuse them during the long day, the use of which is always supervised by the daycare attendants. Providing toys makes a huge difference in the dogs’ mental stimulation. So long as there is proper supervision, the dogs benefit materially from having interesting throw toys and playground sets to interact with. (6) Most importantly, I truly feel that Puppy Loft provides meticulous, thoughtful personalized care--of a kind you will rarely find at other daycare businesses. One great example is their Daily Report Cards, featuring digital photographs of your dog taken that same day, that contain information about how many meals were given to your pup, how many bowel movements/relief walks occurred, who the other pups in attendance were, etc. The pictures and status reports were so entertaining that I saved all of mine. (7) Transparency, reliability, friendliness: There is a Webcam for you to log into, providing total transparency and reliability. Someone always answers the phone promptly and Puppy Loft has worked diligently to schedule my dog for last-minute boarding and/or drop-off. Last, Jules and his staff are friendly and reasonable people with whom it's a pleasure to do business. I am really delightful I found this incredible daycare solution for my dog, and I hope that other busy New Yorkers who want their pups to be happy and nurtured during the workday try Puppy Loft for themselves and see the difference it makes in their dogs' well-being.
For Years I have trusted PuppyLoft with my most precious possessions,”My Girls”. PuppyLoft is like Disneyland excitement for puppies. I trust them completely . The place is extremely clean . The staff is extremely attentive, caring and so hands on and professional I usually have to do some major convincing to get them to leave.… Read more “Sean Cook”
I use puppy loft for daycare and boarding and I absolutely love it. I\’ve used other day cares before and they don\’t even come close. The staff is responsible and clearly take good care of the dogs. They\’re very flexible and always put up with my changing schedule and find a way to accommodate last… Read more “TO”
For the past two years, my dog (my son) has been going to Puppy Loft. They have cared for him, groomed him and accommodate every special need I\’ve had. The staff is friendly and always willing to help in any way desired by the client. My baby (as I call it) is always happy to… Read more “Aaron”
Hi Puppy Loft! We just wanted to send a big thank you to everyone over there who has taken such great care of Hudson over the last four years. Today was his last day of \”school\” (as we call it) before we move uptown next week. I hope we can find another place that will… Read more “Amanda Pritzker Kahn”
Roxy my twelve year old Yorshire Terrier has been going to Puppy Loft for over six years, since I have moved to Chelsea. She always has great fun and comes home exhausted from having played with all her dog friends. She has gone for both their daycare services as well as boarding. I have had… Read more “Carol Candiano”
The Best Place for Billy Joe!! I had to go to Brazil last minute notice for a week last month and my Yorkshire terrier was taking medication for his joints and I was really worried. Lori didn’t only write me emails all the time letting me know how Billy was feeling but also sent me… Read more “Kelly Jancescki”
The loft is amazing! A place were you are as ease! I put my two Yorkie Poo puppies there while I went on a long deserved vacation. The are so nice there and truly have a love for puppies. I now have a great place for them to go and enjoy and socialize with other… Read more “KristinThompson”
Highest recommendations for “the best dog place in the UNIVERSE!” My dog absolutely loves it there and I never feel bad leaving him there for travel or just an hour of play. The owners are magnificent. They take the time to get to know each dogs needs/habits. They are very selective with the trainers they… Read more “Jammi Mika”
I highly recommend this place! I have a shy little rescue dog who has never been in doggy day care before. At Puppy Loft everybody is patient, understanding and loving with him, and he really likes all the people who work there. They take time and care to get to know each dog’s habits and… Read more “BK”
It’s been over a year since Dollar first started going to The Puppy Loft and we wouldn’t trust her playing and staying anywhere else. We searched the city and were supremely disappointed in the doggie daycare options until we found the Loft. She goes to day care twice a week and always has the time… Read more “Julianna and Gene”
I have several dogs now and have had dogs all of my life. I brought two of my dogs to PuppyLoft for daycare and for overnight boarding. One of my dogs is quite tiny (she was only five pounds when she started daycare at Puppyloft) and she was initially a little shy about being in… Read more “New Yorker”
After researching a dozen places to board my dog, I found this place by accident and they were sooo great. Puppy loft is so much better than all of the places I visited Their store/boarding area is so clean, open and welcoming. I felt so good about leaving my dog here while I left the… Read more “Amy”
I am writing this review in gratitude to let all other dog owners know about my WONDERFUL experience with Puppy Loft (“PL”). I don’t know what I would have done without PL to provide care to my Maltese during long work days. I spent months searching for a daycare service that would offer my pup… Read more “B. and Darcy”
We just love Puppy Loft and so does our dog Charlie! He was practically raised by the staff while he was a little golden puppy. He went to daycare about 3 times a day and learned great socialization skills. He would come home exhausted from playing all day. The staff is very knowledgeable and honest.… Read more “Meghan & Robert”
I’am very protective when it comes to my daughter’s yorkie Jordan but when it comes to Puppyloft they are the greatest! It’s a home away from home!!!
I didn’t know what people meant when they said their dog was always so happy to go to daycare, so ready when you turn the corner, or jumping out of the bag ready to come out when they get there, until I started going to Puppy Loft. It’s amazing and so comforting to see Sophia… Read more “Trish”
Jules, Chris, Sam and Crew- You all have created a clean and loving environment for our pups to play while we are busy in our daily lives. Thank you for taking such good care of our “kids” on a regular basis and for always truly caring about the dogs. After I speak with anyone that… Read more “Brian”
No distractions, Leica is on a mission, he walks steadfast, he flies towards his favorite place; Puppy Loft. He adores being there among all other pups. And above all, it is great to know that our doggie is loved and taken care of by the best team! When we pick him up at night we… Read more “Annick”
The only difficult thing about Puppy Loft is getting my dog, Gabriella, to come home at the end of the day! We’ve been using their services since they opened, and it’s been a wonderful experience. The facility is beautiful and clean, the dogs have plenty of space to run around and play, and the prices… Read more “Rona”
Lucy loooooves Puppy Loft! The staff immediately recognized me and Lucy’s other owner (she has 2, which can trick up some other dog places) and what preferences Lucy had. Always been a friendly environment and Lucy’s thrilled beyond belief every time we go there
Puppy Loft is absolutely amazing! I just happened to walk in one day on my way to school (which is a block over) and was beyond impressed with the way things were operated. The staff is wonderful. Sadie loves going and playing with her friends every week.
Puppy Loft is wonderful, my dog has been coming three days a week for months, and she loves it. I love the staff, and so does Moo Moo. She can’t wait to get there, and play with Barbara, it’s truly her second home
I love Puppy Loft. It is convenient, offers almost everything, and the people are all so nice. More importantly, Sasha loves to come and play with her friends. She needs exercise and, especially as winter approaches, this is a good way for her to keep in shape by playing with other dogs. Keep up the… Read more “Ilona”
What a wonderful place and what wonderful people! Always so helpful and reliable; beautiful and newly renovated space. Thanks so much for everything you all do!